I used to have my own in-house tech support. You would think that that would make things run more smoothly, but it really didn’t. It was expensive, and my company really didn’t have the budget to maintain it. However, we couldn’t go without tech support either. I did some research and discovered that I could outsource our tech support for a fraction of the cost. What really surprised me was that things started running more smoothly than they ever did with in-house support. The company that I hired to provide tech support was really on the ball, and they often solved problems in half the time that our in-house team took. I’m so glad that we were able to make the switch.